A desktop support specialist is a trained computer expert who provides technical support to software and hardware users running the Windows, Macintosh or Linux operating system. Very often, a support specialist works within the information technology department of a company, as a member of the help desk staff at a computer support company, or as an independent contractor. He can be more effective in the workplace and improve the customer service experience for all the users he supports if he acts as a guru, a communicator, and a teacher desktop support specialist.
For the average user in the corporate environment, a desktop support specialist is the know-all-see-every guru who handles the answer for each question like a magic wand. A specialist with this level of experience often has a bachelor's degree in computer science or technical certification. Many times, he has the ability to solve problems and repair problems through e-mail, telephone or in person. These individuals can solve both hardware and software problems, diagnose and resolve network connectivity problems, and help with product updates. This important support function requires knowledge that is current and applicable to the user's environment.A cash desk specialist must be a good communicator, as well as a great problem solver. In the work environment, there are deadlines, details and requirements at every step. The specialist has set in motion to be the first line of defense when problems arise that require adequate and professional levels of communication. He should make eye contact when speaking, be an attentive listener while the user is explaining the topic and speak clearly when answering a users question. No matter what the service or product may be, good communication is a valuable skill and important benefit to all who are served by this person.
Often, there is a need for a constant and patient teacher to navigate through a confusing and difficult software application. Usually, a desktop support specialist will be an expert in various software applications. Sometimes, when new applications are introduced, the user will have to be educated in their functionality and features. Becoming a teacher may be the most demanding, but also the most rewarding part of this role. In addition to being a guru and a great communicator, this feature helps make an effective and valuable team member.
- Typically, support specialists work in a company's IT department, asmembers of help desk staff at a computer support company, or as independent contractors.
- Desktop support specialists can solve both hardware and software, diagnose and resolve network connectivity issues, and help with product updates.
- Desktop support specialists are generally experts in various software applications.
This way my colleague Wesley Virgin's adventure launches in this SHOCKING AND CONTROVERSIAL VIDEO.
ReplyDeleteAs a matter of fact, Wesley was in the army-and soon after leaving-he found hidden, "self mind control" tactics that the CIA and others used to obtain everything they want.
THESE are the exact same tactics many celebrities (notably those who "became famous out of nowhere") and elite business people used to become wealthy and famous.
You've heard that you use less than 10% of your brain.
That's because most of your brainpower is UNCONSCIOUS.
Maybe that conversation has even occurred INSIDE your very own head... as it did in my good friend Wesley Virgin's head around 7 years back, while driving a non-registered, beat-up bucket of a car with a suspended license and $3 on his bank card.
"I'm so fed up with living paycheck to paycheck! Why can't I turn myself successful?"
You've been a part of those those conversations, isn't it so?
Your success story is waiting to start. All you have to do is in YOURSELF.
Take Action Now!