About desktop support specialist

A desktop support specialist is a trained computer expert who provides technical support to software and hardware users running the Windows, Macintosh or Linux operating system. Very often, a support specialist works within the information technology department of a company, as a member of the help desk staff at a computer support company, or as an independent contractor. He can be more effective in the workplace and improve the customer service experience for all the users he supports if he acts as a guru, a communicator, and a teacher desktop support specialist.

For the average user in the corporate environment, a desktop support specialist is the know-all-see-every guru who handles the answer for each question like a magic wand. A specialist with this level of experience often has a bachelor's degree in computer science or technical certification. Many times, he has the ability to solve problems and repair problems through e-mail, telephone or in person. These individuals can solve both hardware and software problems, diagnose and resolve network connectivity problems, and help with product updates. This important support function requires knowledge that is current and applicable to the user's environment.A cash desk specialist must be a good communicator, as well as a great problem solver. In the work environment, there are deadlines, details and requirements at every step. The specialist has set in motion to be the first line of defense when problems arise that require adequate and professional levels of communication. He should make eye contact when speaking, be an attentive listener while the user is explaining the topic and speak clearly when answering a users question. No matter what the service or product may be, good communication is a valuable skill and important benefit to all who are served by this person.