Restart your router and decoder

The solution of any connectivity problem with the internet or with your TV, should start with a simple restart. Restarting your router or decoder will reset your computer and often solve your problems, and you won't have to do anything else. And best of all, it is very easy to do.

If the restart of the equipment does not solve the problem and you continue to need help, you can contact our Technical Support Team 24 hours a day, 7 days a week, by calling 1.800.584.3384. Frontier Customer Service agents provide support for any equipment that has been provided by Frontier, including multi-port modems. If your network includes equipment not provided by Frontier, contact the manufacturer of those devices for help with them router solution

Restart the router / modem

1. Press the "Power" button or disconnect the power cable from your router.
2. Turn it back on or plug it into the outlet, and wait 30 seconds.
   Note: Keep your router plugged in and turned on at all times, so that FiOS® TV can function properly.

If you continue to experience connectivity problems, try resetting the device to its original factory settings:

1. Look for the "Reset" button on the back panel of the router. With a pen or clip (clipboard), press and hold the button for 10 seconds. The reset process will begin around ten seconds after you release the button.
2. 
   When the router reboots, the lights on the front panel will turn off and then some will begin to flash.
3. When the power light ("Power") stops, the router has completed its reset process. Try to access the internet as you normally would.

Note: When you reset a device to its original factory settings, all changes you made to the device's settings will be lost. If you wish, make those changes again now

Reset the decoder

1. Unplug the power cord that goes to your decoder from the outlet.
2. Wait 15 seconds and then reconnect the cable to the outlet.
3. Wait for the time to appear on the front of the decoder.
4. Turn on the decoder and wait a few minutes while updating the Interactive Media Guide.
5. See if this solves the problem. If this is not the case, the decoder may have to be restarted. Contact FiOS ^® Technical Support at 1.877.462.0488 if you would like more help.

Note: Make sure you are disconnecting the power cord that supplies power to the decoder, and not the coaxial cable that connects to the back of the computer. If you unplug the coaxial cable, your decoder will not be set. Since a bad connection of the coaxial cable can cause many problems, this would be a good time to verify the correctness of all connections.