Does your help desk provide social media customer service?

When people around the world are spending nearly half their day on social networking alone, it is a sign that any kind of service has to be centered around it. Millions of users are connected on the network and any unheeded complaint could take a huge toll on the company. Customers are always ready to do more business with a company that engages and responds well to social media networking help desk.

The pains of social media customer service

It's not efficient for your support agents to monitor social media feed every day, track the thousands of complaints and individually respond to them. There needs to be an efficient method for tracking, understanding and resolving issues on a social networking site.

Coupling customer service and social media

The imminent need for you to get a social help desk is because very few customers who make customer service inquiries via social media report having their issue solved quickly and effectively. So, your Facebook page cannot just take complaints. You need to track and respond to them.

Facebook integration for HappyFox

The HappyFox social media help desk lets you cater to the needs of your customers on their own social networking site with the click of a button. With our Facebook integration, you can convert all Facebook messages and wall posts into tickets and log them in your HappyFox system. Have responses on the ticket automatically converted to Facebook messages to your customer.

Increase social media engagement with the customer
Eliminate problems of social media monitoring and tracking
Personalize support and build stronger relationships with the customer