IT support or computer technical support is responsible for solving the technical problems of a company and supporting customers through different channels and usually work in levels. Let's take a closer look at this job position, its functions, and the different levels of support desktop support specialist.
What is IT support?
The IT support is conferred computer technicians and help desk. These offer help and support to clients in the IT industry. IT support attends to hardware or software problems and makes use of different tools such as ticket systems, online chat or call centers.
On the one hand, an IT support technician has the role of offering technical support to customers. They guide clients and teach them how to use or solve a computer problem.
They also help solve specific problems related to the IT products and services offered by the company they work for. These products can include computers, smartphones, software, or various other technologies.
Plus, being able to diagnose and resolve technical issues over the phone, email, or online support chat. An IT support technician has to be prepared to receive customer complaints / inquiries. Therefore, to best help the customer, they must be extremely knowledgeable and skilled with the products they provide technical support for.
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