The Computing Service, when its technical and human resources make it possible, provides technical assistance in the area of microinformatics and workstations.
1. MAKE a part of the Technical Assistance Request (Software or Hardware)
In order to expedite its resolution, we ask that you duly fill in the TECHNICAL ASSISTANCE REQUEST FORM (SOFTWARE AND HARDWARE) , filling in all the information contained therein.
In Detailed description of the problem, indicate the error message, symptoms, how to repeat the problem, frequency, etc.
In Type: Software / Hardware , indicate if possible to which area the problem belongs. As a general rule:
SOFTWARE: If the problem is with a program (either Office, Firefox, the mail program ... or even Windows itself )
HARDWARE: If, on the contrary, the problem is in something physical (computer, printer, screen, hard disk, etc.)
CONSIDERATIONS:
The maintenance service is offered for those computers and printers that are registered in the university's computer park service desk.
The hardware maintenance excludes notebooks, servers, tablets, mobile devices, multifunction printers, scanners, mice, equipment older than 7 years , as well as plotters, CD-ROM batteries, industrial computers. Maintaining your equipment only with the software configuration recommended by the SI will allow us to optimize and speed up the technical assistance provided.
More information about hardware maintenance according to the status of your equipment
2. MONITORING of the parts made and communication with the technicians:
The management of the parts has been integrated into the UACloud "UA Requests" application (accessible from the Notification Center and from pending Notifications ).
At any time you can check the status of the part or add additional observations, and even communicate by message with the assigned technicians .
No comments:
Post a Comment