Current field service

 For organizations that install, maintain and repair equipment in the field, managing the people and processes behind each task can be a huge logistical challenge. There are schedules to organize, inventory transfers to coordinate, and a constant flow of information to analyze and on which, hopefully, to take action.

Field service management tools aim to solve this problem by simplifying communication between the back office and the field. Most field service solutions also focus on supporting technicians with mobile apps that provide detailed site history, best practice workflows, and instant knowledge libraries.

Current field service

Simplifying field service

Historically field service management suffers from slow and inefficient processes and a lack of real-time visibility of the field. Project managers often work blind and waiting for handwritten reports to arrive at the end of the day field service supervisor.

Over the past decade, the widespread adoption of field service solutions has fundamentally changed organizations' approach to field work. They are using technology to work smarter, faster and more efficiently, rather than relying on paper formats and manual processes.